Last updated: September 2026
1. Scope
This policy covers manufacturing defects (wrong parameters vs. order, layer misalignment, shorts/opens failing e-test, poor finish) and order errors attributable to us.
Design errors contained in customer files are not covered.
2. Reporting a Problem
Contact support within 7 days of delivery with your order number and clear photos (or samples on request). Claims filed later than 7 days are handled case by case.
Our quality team responds within 24 hours on business days and may request the affected boards for analysis.
3. Remedies
For verified manufacturing defects we offer, at your choice: a free rebuild of the affected quantity, or a refund of the affected portion of the order value.
Shipping charges for the replacement are borne by us for confirmed defects.
4. Refund Processing
Approved refunds are issued to the original payment method within 3-5 business days of confirmation.
Bank/PayPal processing times may add 1-3 business days before funds are visible in your account.
5. Cancellations
Orders can be cancelled free of charge before production starts. After CAM processing begins, a processing fee may apply; after fabrication starts, cancellation is not possible.
For PCBA orders, components already purchased for the BOM are not refundable unless returnable to the distributor.